Agent-to-Agent Handoff

osop_version: "1.0"
id: "agent-handoff"
name: "Agent-to-Agent Handoff"
description: "Classifier routes to specialized agents by intent, then summarizes."

nodes:
  - id: "classifier"
    type: "agent"
    subtype: "llm"
    name: "Intent Classifier"
    description: "Analyze customer message to determine intent category."

  - id: "customer_service"
    type: "agent"
    subtype: "llm"
    name: "Customer Service Agent"
    description: "Handle general inquiries, returns, order status updates."

  - id: "tech_support"
    type: "agent"
    subtype: "llm"
    name: "Technical Support Agent"
    description: "Debug product issues and walk user through solutions."

  - id: "billing"
    type: "agent"
    subtype: "llm"
    name: "Billing Agent"
    description: "Process invoices, refunds, and subscription changes."

  - id: "summarize"
    type: "agent"
    subtype: "llm"
    name: "Conversation Summary"
    description: "Generate structured summary and update CRM record."

edges:
  - from: "classifier"
    to: "customer_service"
    mode: "conditional"
    when: "intent == 'general'"
  - from: "classifier"
    to: "tech_support"
    mode: "conditional"
    when: "intent == 'technical'"
  - from: "classifier"
    to: "billing"
    mode: "conditional"
    when: "intent == 'billing'"
  - from: "customer_service"
    to: "summarize"
    mode: "sequential"
  - from: "tech_support"
    to: "summarize"
    mode: "sequential"
  - from: "billing"
    to: "summarize"
    mode: "sequential"