Agent-to-Agent Handoff
Customer ServiceClassifier agent determines customer intent, routes to specialized agents (support, technical, billing), each generates conversation summary for CRM.
agent
Why OSOP matters here
When a customer gets bounced between agents, it's frustrating. OSOP records every handoff, the classification reasoning, and context passed — so you can identify routing failures and improve classification accuracy.
Workflow Steps (5)
1
Intent Classifier
agent2
Customer Service Agent
agent3
Technical Support Agent
agent4
Billing Agent
agent5
Conversation Summary
agentConnections (6)
Intent Classifier→Customer Service Agentconditionalintent == 'general'
Intent Classifier→Technical Support Agentconditionalintent == 'technical'
Intent Classifier→Billing Agentconditionalintent == 'billing'
Customer Service Agent→Conversation Summarysequential
Technical Support Agent→Conversation Summarysequential
Billing Agent→Conversation Summarysequential
5
Steps
6
Connections
1
Node Types