Insurance Claim Processing
InsurancePolicyholder files claim, documentation collected, adjuster investigates, settlement offered, negotiation if needed, payment issued.
humansystem
Why OSOP matters here
Claim processing time directly affects customer satisfaction. OSOP tracks every step with timestamps — identifying bottlenecks and reducing settlement time.
Workflow Steps (6)
1
File Claim
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Documentation Collection
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Adjuster Investigation
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Settlement Offer
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Negotiation
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Issue Payment
systemConnections (6)
File Claim→Documentation Collectionsequential
Documentation Collection→Adjuster Investigationsequential
Adjuster Investigation→Settlement Offersequential
Settlement Offer→Negotiationconditionalpolicyholder_accepts == false
Settlement Offer→Issue Paymentconditionalpolicyholder_accepts == true
Negotiation→Issue Paymentsequential
6
Steps
6
Connections
2
Node Types