Return & Exchange

Retail

Customer requests return, purchase verified, item inspected on receipt, refund or exchange processed, replacement shipped if applicable.

humansystem
Why OSOP matters here

Returns are expensive. OSOP tracks return reasons, inspection results, and processing times — giving you data to reduce return rates and improve the process.

Workflow Steps (6)

1
Customer Requests Return
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2
Verify Purchase
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3
Inspect Returned Item
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4
Process Refund or Exchange
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5
Ship Replacement
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6
Confirm Receipt
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Connections (6)

Customer Requests Return→Verify Purchasesequential
Verify Purchase→Inspect Returned Itemsequential
Inspect Returned Item→Process Refund or Exchangesequential
Process Refund or Exchange→Ship Replacementconditionaltype == 'exchange'
Process Refund or Exchange→Confirm Receiptconditionaltype == 'refund'
Ship Replacement→Confirm Receiptsequential
6
Steps
6
Connections
2
Node Types
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