使用 Switch 的客戶意圖路由

v1.1 Feature

展示 v1.1 switch/case 功能——將客戶查詢路由至對應的專責處理器。

7 個節點 · 6 條連接v1.1 features

v1.1switchcustomer-serviceagent

視覺化

receive_queryapi

↓sequential→ classify_intent

classify_intentagent

↓switch→ billing_handler

billing_handleragent

↓sequential→ log_interaction

tech_handleragent

↓sequential→ log_interaction

sales_handleragent

↓sequential→ log_interaction

fallback_handlerhuman

↓sequential→ log_interaction

log_interactiondata

在編輯器開啟

ex-switch-intent-routing.osop.yaml

osop_version: "1.1"
id: "switch-intent-routing"
name:"使用 Switch 的客戶意圖路由"
description:"展示 v1.1 switch/case 功能——將客戶查詢路由至對應的專責處理器。"
tags: [v1.1, switch, customer-service, agent]

nodes:
  - id: "receive_query"
    type: "api"
    purpose: "Receive customer query via chat API."
    runtime:
      endpoint: "/api/chat"
      method: "POST"

  - id: "classify_intent"
    type: "agent"
    subtype: "classifier"
    purpose: "Classify customer intent using NLP."
    runtime:
      model: "claude-haiku-4-5"

  - id: "billing_handler"
    type: "agent"
    subtype: "llm"
    purpose: "Handle billing inquiries — refunds, invoices, payment issues."
    runtime:
      model: "claude-sonnet-4-6"
      system_prompt: "You are a billing specialist."

  - id: "tech_handler"
    type: "agent"
    subtype: "llm"
    purpose: "Handle technical support — debugging, how-to, feature questions."
    runtime:
      model: "claude-sonnet-4-6"
      system_prompt: "You are a technical support agent."

  - id: "sales_handler"
    type: "agent"
    subtype: "llm"
    purpose: "Handle sales inquiries — pricing, plans, upgrades."
    runtime:
      model: "claude-sonnet-4-6"
      system_prompt: "You are a sales consultant."

  - id: "fallback_handler"
    type: "human"
    purpose: "Escalate unclassified queries to human agent."

  - id: "log_interaction"
    type: "data"
    purpose: "Log conversation to analytics pipeline."

edges:
  - from: "receive_query"
    to: "classify_intent"
    mode: "sequential"
  - from: "classify_intent"
    to: "billing_handler"
    mode: "switch"
    when: "outputs.classify_intent.intent"
    cases:
      - value: "billing"
        to: "billing_handler"
      - value: "technical"
        to: "tech_handler"
      - value: "sales"
        to: "sales_handler"
    default_to: "fallback_handler"
  - from: "billing_handler"
    to: "log_interaction"
    mode: "sequential"
  - from: "tech_handler"
    to: "log_interaction"
    mode: "sequential"
  - from: "sales_handler"
    to: "log_interaction"
    mode: "sequential"
  - from: "fallback_handler"
    to: "log_interaction"
    mode: "sequential"