代理人間的任務交接

AI ↔ AI

分類器依意圖路由至專責代理人，再進行摘要彙整。

5 個節點 · 6 條連接customer-service

agent

視覺化

意圖分類器agent

分析客戶訊息以判斷意圖類別。

↓conditional→ 客戶服務代理人

↓conditional→ 技術支援代理人

↓conditional→ 帳務代理人

客戶服務代理人agent

處理一般詢問、退貨與訂單狀態查詢。

↓sequential→ 對話摘要

技術支援代理人agent

排查產品問題並引導使用者完成解決步驟。

↓sequential→ 對話摘要

帳務代理人agent

處理發票、退款與訂閱變更。

↓sequential→ 對話摘要

對話摘要agent

產生結構化摘要並更新 CRM 紀錄。

在編輯器開啟

uc-agent-handoff.osop.yaml

osop_version: "1.0"
id: "agent-handoff"
name:"代理人間的任務交接"
description:"分類器依意圖路由至專責代理人，再進行摘要彙整。"

nodes:
  - id: "classifier"
    type: "agent"
    subtype: "llm"
    name: "意圖分類器"
    description: "分析客戶訊息以判斷意圖類別。"

  - id: "customer_service"
    type: "agent"
    subtype: "llm"
    name: "客戶服務代理人"
    description: "處理一般詢問、退貨與訂單狀態查詢。"

  - id: "tech_support"
    type: "agent"
    subtype: "llm"
    name: "技術支援代理人"
    description: "排查產品問題並引導使用者完成解決步驟。"

  - id: "billing"
    type: "agent"
    subtype: "llm"
    name: "帳務代理人"
    description: "處理發票、退款與訂閱變更。"

  - id: "summarize"
    type: "agent"
    subtype: "llm"
    name: "對話摘要"
    description: "產生結構化摘要並更新 CRM 紀錄。"

edges:
  - from: "classifier"
    to: "customer_service"
    mode: "conditional"
    when: "intent == 'general'"
  - from: "classifier"
    to: "tech_support"
    mode: "conditional"
    when: "intent == 'technical'"
  - from: "classifier"
    to: "billing"
    mode: "conditional"
    when: "intent == 'billing'"
  - from: "customer_service"
    to: "summarize"
    mode: "sequential"
  - from: "tech_support"
    to: "summarize"
    mode: "sequential"
  - from: "billing"
    to: "summarize"
    mode: "sequential"