客訴分類管線
客戶服務AI 代理自動解析客訴內容，進行情緒分析和問題分類，依嚴重程度和類型路由到適當的處理部門。
agentsystem
為什麼需要 OSOP
客訴分類的準確性直接影響處理效率和客戶滿意度。OSOP 定義從客訴接收到分類路由的自動化管線，記錄每次分類的依據，支援分類模型的持續優化。
Workflow Steps (5)
1
NLP Intake Agent
agent2
Sentiment Analysis Agent
agent3
Category Classifier Agent
agent4
Priority Scoring Agent
agent5
Route to Department
systemConnections (5)
NLP Intake Agent→Sentiment Analysis Agentparallel
NLP Intake Agent→Category Classifier Agentparallel
Sentiment Analysis Agent→Priority Scoring Agentsequential
Category Classifier Agent→Priority Scoring Agentparallel
Priority Scoring Agent→Route to Departmentsequential
5
Steps
5
Connections
2
Node Types