客訴處理
客戶服務從客訴接收、問題確認、責任歸屬、解決方案執行到滿意度確認的完整客訴處理流程，具備升級機制。
humansystem
為什麼需要 OSOP
客訴處理的速度和品質直接影響品牌聲譽。OSOP 標準化客訴處理的每個步驟和時限，確保不遺漏任何案件，並記錄處理過程以利根因分析和流程改善。
Workflow Steps (6)
1
Complaint Filed
human2
Acknowledge Receipt
system3
Investigate Issue
human4
Propose Resolution
human5
Customer Accepts or Rejects
human6
Close & Follow-Up
humanConnections (6)
Complaint Filed→Acknowledge Receiptsequential
Acknowledge Receipt→Investigate Issuesequential
Investigate Issue→Propose Resolutionsequential
Propose Resolution→Customer Accepts or Rejectssequential
Customer Accepts or Rejects→Close & Follow-Upconditionaldecision == 'accept'
Customer Accepts or Rejects→Investigate Issueconditionaldecision == 'reject'
6
Steps
6
Connections
2
Node Types