退換貨流程
零售從客戶提出退換貨申請、原因確認、商品檢查、退款或換貨處理到物流安排的完整售後流程。
humansystem
為什麼需要 OSOP
退換貨體驗直接影響客戶忠誠度。OSOP 定義退換貨的每個步驟和判斷條件，確保處理一致且快速，並保留完整記錄以分析退貨原因和改善產品品質。
Workflow Steps (6)
1
Customer Requests Return
human2
Verify Purchase
system3
Inspect Returned Item
human4
Process Refund or Exchange
system5
Ship Replacement
system6
Confirm Receipt
humanConnections (6)
Customer Requests Return→Verify Purchasesequential
Verify Purchase→Inspect Returned Itemsequential
Inspect Returned Item→Process Refund or Exchangesequential
Process Refund or Exchange→Ship Replacementconditionaltype == 'exchange'
Process Refund or Exchange→Confirm Receiptconditionaltype == 'refund'
Ship Replacement→Confirm Receiptsequential
6
Steps
6
Connections
2
Node Types