飯店旅客入住

osop_version: "1.0"
id: "guest-checkin"
name:"飯店旅客入住"
description:"飯店旅客旅程，從訂房確認、抵達前溝通、辦理入住、服務到退房並填寫意見回饋。"

nodes:
  - id: "reservation_confirmed"
    type: "system"
    subtype: "action"
    name: "確認訂房"
    description: "系統確認預訂並發送含訂房詳情的確認電子郵件。"

  - id: "pre_arrival"
    type: "system"
    subtype: "action"
    name: "抵達前溝通"
    description: "系統在抵達前寄送郵件，提供入住時間、交通指引及加購服務資訊。"

  - id: "checkin"
    type: "human"
    subtype: "input"
    name: "辦理入住"
    description: "櫃台驗證身份、收取付款並核發房卡。"

  - id: "room_assignment"
    type: "system"
    subtype: "action"
    name: "分配房間"
    description: "系統依旅客偏好、房間空房狀況及會員等級分配房間。"

  - id: "concierge_service"
    type: "human"
    subtype: "input"
    name: "禮賓服務"
    description: "禮賓人員協助安排餐廳訂位、觀光行程及特殊需求。"

  - id: "checkout_feedback"
    type: "human"
    subtype: "input"
    name: "退房與回饋"
    description: "旅客辦理退房、結清費用，並選擇性填寫滿意度調查。"

edges:
  - from: "reservation_confirmed"
    to: "pre_arrival"
    mode: "sequential"
  - from: "pre_arrival"
    to: "checkin"
    mode: "sequential"
  - from: "checkin"
    to: "room_assignment"
    mode: "sequential"
  - from: "room_assignment"
    to: "concierge_service"
    mode: "sequential"
  - from: "concierge_service"
    to: "checkout_feedback"
    mode: "sequential"